Air France has been awesome to me so far, their twitter has helped me book flights, cancel them, change them and even check in online and just help me in general. Also amazing flights..but I was so disappointed to have to write that its all changed, my opinion on AirFrance and the customer service online and at the help desks havent but the inflight experience I am about to share with you is something I hoped I would never write. This all sounds a bit dramatic but you guys know me by now so I feel I can be myself which is DRAMATIC!
I am back in Douala after a break in London, which was amazing, stayed in some awesome hotels and saw some awesome things, I dont miss living in London after being back I realize the hustle and bustle is just too much for me and how the Londoners cope with the traffic and travel KUDOS! But I do miss Western food and I did have my fill…..anyways I am going to crack on with writing about AirFrance…
Remember guys I am doing Sober for October in aid of Cancer Research so please please donate, I know it is cheeky using my blog for help but its charity and think about how awesome your karma is going to be once you donate even a few quid o r dollars etc….so in advance I thank you so much here is the link!
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Air France if you are reading this I apologize for having to do this, but I wouldnt be much of a travel blogger if I didnt…..
To Whom It May Concern
I am a International Singer/ Songwriter which means I travel an awful lot around the world, I am currently working out of West Africa, I also run a highly read travel blog about my adventures from working and exploring around the world.
After running for our Flight on October 5th and being stopped and searched by security causing us to miss our flight to Paris, hence miss our connection to Douala…we are now eventually home after Sky Priority changed our flights no questions asked and with a fast no charge service. What could possibly go wrong? The flight was pretty packed so we would be sitting seperatly not bad at all right, and probably some nice business man would switch with us.
We headed to yet another hotel, we had had an amazing time in London but again it does knock it out of you living in hotels, we were tired. You forget how much the hustle and bustle of Central London takes its toll, especially when you are used to West Africa.
The alarm buzzed in our ears at 5.00am the following morning and we hastily showered and walked through the tunnel linking the Hilton and Heathrow Terminal Four to check in for our flights. That was simple enough, we were told that both flights were at full capacity so we were unable to change our seats. Again no problem.
We eased through security with no issues unlike yesterday and boarded the *flight number and time* to Paris. It was boarded quickly and we were reversing away from Heathrow bang on time, with exception from a large man snoring next to D the flight was plesant. Until landing, we came in and heard the roar of the landing gear attempting to come down. About 4 metres from the ground the plane accelerated and swooped up back in to the dark skies of early morning Paris, and a bustle of activity sounded around the cabin as people looked around confused and dazed asking whats happened…after circling for about 30 mins we eventually landed. It was an aborted landing, which was exciting but it had also given us only 20 minutes to change terminals and rush to our flight, we did have time for a quick munch in the lounge before rushing to the gate, to be told it had been delayed, we walked away and kept a close eye on the screens which said it was not boarding untill 11.10, it was 10.30 we had plenty of time, or so we thought turns out they hadnt bothered to change the screens, only the one above the gate which lucky D noticed which stated it was Boarding…lucky us! This could of been more serious, we could of missed another flight due to a fault not of our own, screens need to be kept up to date.
Once on the flight *Date flight number and time* to Douala, we were seated quickly and served champange or juice, whatever you decided.
After trying in vain online and tweeting, to change our dishes from fish as for some reason AirFrance LOVE serving fish, nothing against them but they should give more options for starters. We found a stewardess who was very friendly when we told her that we dont want fish and cant eat it, then the steward came along asked if we were brother and sister, quite offended as we are husband and wife and also none of his business as it doesnt affect our appetite i found it quite rude as if we were being judged for not wanting fish like we had to give an excuse or reason.
We settled down and got comfy reading the inflight magazines and deciding what to buy from duty free. At 11am the orginal time the flight was to take off our glasses were cleared and we prepared for take off. However little did we know we were no where close to leaving Paris. D asked for another drink and we were refused being told everything was shut down in prep for take off, we assumed we would be leaving with in five ten minutes. Two and half hours later, not even a bottle of water or some light snacks, with only ocassional apologly from the Pilot and some attendants, we pushed back. However im sure the AirFrance flight attentdants enjoyed the delay as they had time to ignore the customers and giggle and gossip in the galley, only occasionally moving out your way if you needed the bathroom to which they audibly sighed as if YOU were inconviencing them!
The flight eventually pushed back and we soared to the skies starting our journey to West Africa, I was tired after the early rise and was looking forward to my full flat bed seat and a good sleep after my meal, little did I know this was going be the WORST flight I have ever had in Business Class in my whole lucky life of travelling in this style.
I kept my head phones on as the drink and food trolley approached I smiled at the stewardess as she placed a tray infront of me, with Salmon and Scallops! I leaned over to her and stated I dont eat fish, politley I reminded her that I had told the staff this earlier , she then looking annoyed took the tray back, whipped off the two plates and slammed the tray infront of me offering me bread. Now remember I had already alerted two cabin members of mine and D’s food preferences. Is there no communication? I asked for an extra bread roll and settled down waiting for my main, on the other side of me Dave was having the same argument with the Steward who had taken our complaint at the start of the flight, did no one listen to the customer? we were pretty miffed and stressed as we tucked into our bread and butter, as there were no other options for the starters except fish. Our main came which I have to say was a loevly chicken dish, I have no complaints I cleared my plate.
After the tray was cleared away I had a quick Earl Grey Tea and tried to recline my seat as I needed a good sleep so I was fresh for landing. I pressed the dial that puts your bed out full it made a sound and started going back until it made three clicking noises and started to rise back up. Great, I looked over at D and he was reclining, I was so jelaous, I asked to be moved but as the flight was so busy they couldnt, there was no more they could help, again I felt like I was the one in the wrong. So i settled in for the most uncomfortable 4 hours of my business class travels. D being a gentleman he is stayed at the same level as me, meaning we both had no sleep, the reason you pay extra for business class is so you have a peaceful comfy flight and get waited on in polite nice standard. Both D and I left the flight with very sore backs and very very tired.
I did all that I could do to make myself comfy and watched countless movies, while the other passengers slept as I shifted constantly as parts of me got pins and needles and became numb, the lights of the cabin eventually came on and they brought round snacks and offered tea and coffee, I ordered a tea and selected a cookie. I waited for half an hour as other customers got their hot beverages and snacks, still nothing. I looked down to the galley and all the stewards and stewardesses were there having a gossip and a giggle. At this point I was angry fed up and was not up for another argument. So buzzed the button reminded them about my tea and asked for a pen for my landing card, both requests were taken on and IGNORED, the staff just went back to the galley, so they didnt miss the gossip. I probably would of got better service in economy.
The only good thing I can say is our luggage arrived, being a world traveller I understand that when you have a tight connection sometimes your luggage doesnt arrive. But I was plesantly suprised after the disastereous flight that our luggage came through in one peice. So AirFrance I thank you for that! If you could address these issues above as I am a very good customer as is my husband, we would be very grateful. This was the worst flight ever, I would even go as far to say we will choose another airline to fly back with if this is not addressed as I will not pay to go through that again.
I am not one to complain, so I thank you in advance as your company has been nothing but helpful and well amazing up until this point…I am disappointed I have had to write this.
Until later guys x K